diff --git a/apps/web/src/components/viewers/CustomModelViewer.tsx b/apps/web/src/components/viewers/CustomModelViewer.tsx
index be35812..e6b44e4 100644
--- a/apps/web/src/components/viewers/CustomModelViewer.tsx
+++ b/apps/web/src/components/viewers/CustomModelViewer.tsx
@@ -1,16 +1,18 @@
 import { Suspense, useLayoutEffect } from 'react';
 import { useLoader } from '@react-three/fiber';
-import { useFBX, useGLTF, useTexture } from '@react-three/drei';
-import { OBJLoader } from 'three/examples/jsm/loaders/OBJLoader.js';
+import { useTexture } from '@react-three/drei';
 import type { TTSObject } from '@tts/shared';
 import type * as THREE from 'three';
+import type { Object3D } from 'three';
 import Scene from './Scene';
 import { assetUrl } from './assetUrl';
+import { FlexibleModelLoader } from './flexibleModelLoader';
 
 /**
  * A custom 3D model loaded from `CustomMesh.MeshURL`. Supports GLTF/GLB, OBJ,
- * and FBX by sniffing the URL extension; falls back to GLTF for unknown
- * extensions. `DiffuseURL` is applied to the model's materials when present.
+ * and FBX, detecting the format from the file contents rather than the URL
+ * (TTS model URLs are often extension-less). `DiffuseURL` is applied to the
+ * model's materials when present.
  */
 export default function CustomModelViewer({ object }: { object: TTSObject }) {
   const meshUrl = object.CustomMesh?.MeshURL;
@@ -41,23 +43,23 @@ function Model({
   meshUrl: string;
   diffuseUrl?: string;
 }) {
-  const ext = meshUrl.split('?')[0]!.split('.').pop()!.toLowerCase();
-  const url = assetUrl(meshUrl);
+  const root = useLoader(FlexibleModelLoader, assetUrl(meshUrl));
 
-  const diffuse = diffuseUrl ? useTexture(assetUrl(diffuseUrl)) : null;
+  return (
+    <>
+      <primitive object={root} scale={0.5} />
+      {diffuseUrl && <DiffuseTexture root={root} url={diffuseUrl} />}
+    </>
+  );
+}
 
-  let root: THREE.Object3D;
-  if (ext === 'obj') {
-    root = useLoader(OBJLoader, url);
-  } else if (ext === 'fbx') {
-    root = useFBX(url);
-  } else {
-    root = useGLTF(url).scene;
-  }
+// Rendered inside the Canvas so `useTexture` can access the R3F store. Only
+// mounted when a diffuse URL exists, so the hook count stays consistent.
+function DiffuseTexture({ root, url }: { root: Object3D; url: string }) {
+  const texture = useTexture(assetUrl(url));
 
   // Apply the diffuse texture to every mesh material on the loaded model.
   useLayoutEffect(() => {
-    if (!diffuse) return;
     root.traverse((child) => {
       const mesh = child as THREE.Mesh;
       if (mesh.isMesh) {
@@ -65,12 +67,12 @@ function Model({
           ? mesh.material[0]
           : mesh.material;
         if (material && 'map' in material) {
-          material.map = diffuse;
+          material.map = texture;
           material.needsUpdate = true;
         }
       }
     });
-  }, [root, diffuse]);
+  }, [root, texture]);
 
-  return <primitive object={root} scale={0.5} />;
+  return null;
 }
\ No newline at end of file
diff --git a/apps/web/src/components/viewers/flexibleModelLoader.ts b/apps/web/src/components/viewers/flexibleModelLoader.ts
new file mode 100644
index 0000000..4b6850d
--- /dev/null
+++ b/apps/web/src/components/viewers/flexibleModelLoader.ts
@@ -0,0 +1,75 @@
+import { FileLoader, Loader, type LoadingManager, type Object3D } from 'three';
+import { FBXLoader } from 'three/examples/jsm/loaders/FBXLoader.js';
+import { GLTFLoader } from 'three/examples/jsm/loaders/GLTFLoader.js';
+import { OBJLoader } from 'three/examples/jsm/loaders/OBJLoader.js';
+
+const GLB_MAGIC = [0x67, 0x6c, 0x54, 0x46]; // "glTF"
+const FBX_MAGIC = 'Kaydara FBX Binary';
+const OBJ_LINE = /^(v|vn|vt|f|o|g|s|usemtl|mtllib)\b/m;
+
+/**
+ * Loads a model regardless of format by sniffing the file contents rather than
+ * relying on the URL extension. TTS `CustomMesh.MeshURL` values often point at
+ * extension-less Steam URLs, so the format must be detected from the bytes.
+ * Resolves to a `THREE.Object3D` (a `Group` for OBJ/FBX, the scene for GLTF).
+ */
+export class FlexibleModelLoader extends Loader<Object3D> {
+  constructor(manager?: LoadingManager) {
+    super(manager);
+  }
+
+  override load(
+    url: string,
+    onLoad: (object: Object3D) => void,
+    onProgress?: (event: ProgressEvent) => void,
+    onError?: (event: unknown) => void,
+  ) {
+    const file = new FileLoader(this.manager);
+    file.setPath(this.path);
+    file.setResponseType('arraybuffer');
+    file.setRequestHeader(this.requestHeader);
+    file.setWithCredentials(this.withCredentials);
+    file.load(
+      url,
+      (data) => this.parse(data as ArrayBuffer, onLoad, onError),
+      onProgress,
+      onError,
+    );
+  }
+
+  parse(
+    data: ArrayBuffer,
+    onLoad: (object: Object3D) => void,
+    onError?: (event: unknown) => void,
+  ) {
+    const bytes = new Uint8Array(data);
+    const head = new TextDecoder().decode(bytes.slice(0, 1024));
+
+    try {
+      if (isGlb(bytes)) {
+        new GLTFLoader().parse(data, '', (gltf) => onLoad(gltf.scene), onError);
+      } else if (head.startsWith(FBX_MAGIC)) {
+        onLoad(new FBXLoader().parse(data, ''));
+      } else if (head.trimStart().startsWith('{')) {
+        new GLTFLoader().parse(data, '', (gltf) => onLoad(gltf.scene), onError);
+      } else if (OBJ_LINE.test(head)) {
+        onLoad(new OBJLoader().parse(new TextDecoder().decode(data)));
+      } else {
+        // Best-effort fallback for anything unrecognized.
+        new GLTFLoader().parse(data, '', (gltf) => onLoad(gltf.scene), onError);
+      }
+    } catch (err) {
+      onError?.(err);
+    }
+  }
+}
+
+function isGlb(bytes: Uint8Array): boolean {
+  return (
+    bytes.length >= 4 &&
+    bytes[0] === GLB_MAGIC[0] &&
+    bytes[1] === GLB_MAGIC[1] &&
+    bytes[2] === GLB_MAGIC[2] &&
+    bytes[3] === GLB_MAGIC[3]
+  );
+}
\ No newline at end of file